At the heart of our service and support relationship is our Managed Services agreement. Although our agreement can incorporate any special requirements that may be needed, our terms are typically quite simple:
- One flat monthly price for the unlimited routine, day-to-day support of your entire IT infrastructure;
- Replacement parts, software, third-party services, and similar expenses are paid for when incurred just as they would be with an in-house IT department;
- Non-routine, infrequent, and typically larger changes to your infrastructure are handled as projects and are estimated and billed separately, also just as they would be with an in-house IT department.
Like we said…simple.